JKIA named “most improved” airport in Africa
Jomo Kenyatta International Airport (JKIA) is considered the most improved in the continent, according to a survey by the Airports Council International (ACI) - a trade association of the world’s airports.
March 8, 2018: Jomo Kenyatta International Airport (JKIA) is considered the most improved in the continent, according to a survey by the Airports Council International (ACI) - a trade association of the world’s airports.
JKIA has been feted for its excellence in customer service based on feedback from passengers captured by ACI's Airport Service Quality (ASQ) survey.
The award has been lauded by the Kenya Airports Authority (KAA) as a sign that it is on the right track amid major infrastructure upgrades over the last few years.
“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruits. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we on the right track,” said KAA chairman Jonny Andersen in a statement Wednesday.
In Africa, Casablanca Airport in Morocco was named the best in Africa with Sir Seewoosagur Ramgoolam International Airport in Mauritius coming second. The Durban International Airport in South Africa came in third.