Ethiopian Airlines launches mobile app, chatbot to assist cargo customers

April 26, 2020:Effective April 16, Ethiopian Airlines has introduced a mobile app and chatbot-assisted shipment tracking service to elevate cargo customers’ experience.

The mobile app, which is now available for Android, will bring convenience to Ethiopian Cargo & Logistics Services customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger, while the Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.

“As a customer-centric airline, we always seek ways to better serve our customers and bring more digital options to their fingertips,” said Miretab Teklaye, director group integrated marketing communications at Ethiopian. “The newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience for our customers allowing them to access real-time updates about their shipments and to process their charter requests. As the number of mobile app and messaging platform users grows globally, we will leverage our in-house digital capabilities to further elevate customers’ experience by taking our digital service to the platforms of their choice.”