DHL to launch domestic delivery service in Malaysia

Apr 29, 2017: To fulfil Malaysia's growing e-commerce market Deutsche Post DHL Group has launched it's domestic delivery operations in Malaysia. Online retailers will also benefit from DHL's range of cross-border shipping solutions and a network of fulfilment centres globally to enable their international expansion.

This will accelerate the e-commerce market in Malaysia which is expected to grow at CAGR of 15.8 percent to EUR 1bn by 2020, largely fuelled by recent initiatives such as the National E-commerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Programme.

Malcolm Monteiro, CEO, Asia Pacific, DHL e-Commerce, said, "E-commerce has become a way of life for Malaysians with 47 percent already using their smartphones to shop online. Approximately 7 million are already shopping online every month, and with the industry expected to grow to EUR 1bn by 2020 in Malaysia and globally to USD 1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before."

The investment in Malaysia includes a 48,000 square feet central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in Klang Valley, Penang and Johor Bahru, and two to four day delivery to all other locations across West Malaysia and East Malaysia.

DHL e-Commerce's end-to-end domestic delivery solutions will offer pick-up services, track and trace, reverse logistics, cash on delivery with daily remittance and call centre capabilities for deliveries within Malaysia. It aims to provide best-in-class domestic delivery with quick, predictive and secure delivery.

Leveraging Deutsche Post DHL Group's strong and proven logistics expertise in more than 220 countries and territories, DHL eCommerce is also enabling local online retailers to connect with buyers across the globe through its range of simple and affordable cross-border delivery solutions and a network of fulfilment centres across the world. Merchants will also be able to tap into a range of IT integration options to simplify shipment preparation.

Jason Kong, managing director, DHL e-Commerce Malaysia, said, "With the huge e-commerce growth expected in Malaysia, we believe e-tailers are demanding greater quality and consistency in their logistics solutions. We aim to offer best-in-class logistics solutions for e-tailers in Malaysia so they can focus on growing their business locally and internationally. We are confident that this will benefit the Malaysian e-commerce industry and fuel further growth. Online retailers looking to grow within and beyond Malaysia can now take advantage of our expertise and the group's extensive network to tap into the potential of e-commerce."