Imperial Logistics launches automated-briefing programme for drivers

Sept 1, 2017: Africa is making significant advances in technology adaptations. The latest is Imperial Logistics’ roll out of an automated-briefing system for drivers. Developed by Imperial, this system is a transport industry first. “This application helps in reducing the risk in Imperial’s operations. At the same time it is expanding employees’ exposure to the latest industry technology and providing opportunities for their growth and development,” said chief strategy officer, Cobus Rossouw.

Tanker Services, a division of Imperial Logistics, is extending the automated-briefing programme across its operations. Successfully running in Tanker Services’ Fuel & Gas division, this project consists of a comprehensive system on which every driver’s personal and professional information is stored – from driving certificates, licenses and training updates, to driver ratings, incident reports, medical details and chronic medication.

Self-briefing 'kiosks', like the self-service check-in counters at airports, have been installed at Imperial sites, and it is through these kiosks that drivers access the portal. “Where drivers would previously interface with a controller, they now clock into the self-service portal and brief themselves on the system,” Rossouw explains.

This biometric system is operated with the driver’s fingerprints, and Rossouw reports that Imperial has found the staff are more willing to declare facts and answer questions during the self-briefing session than they might be when sitting face-to-face with a supervisor. He added, “If a driver has forgotten to take medication that he needs, it is easier for him to be open with the self-briefing portal. An issue like this would be flagged, the driver would have a session with a controller, and the problem can be quickly and easily remedied.”

For drivers, the system is providing them with computer skills and boosting their self-esteem. The same system and kiosks are also being used for post-trip driver debriefing by Imperial, with great success.